FAQ

• Website design
• WordPress design, development and management
• Web development
• Domain name registration, renewal and transfers
• Online stores/shopping carts/Ecommerce/
• SEO (search engine optimisation)
• Copywriting, content creation and proofreading
• Google Ads
• Social media ads
• Graphic design (logos, signs, banners, menus etc)

Smart Italics provide our services Australia-wide. This includes projects with a local, national and international target market.

Our team are based in Australia. We are primarily located in Reservoir, Melbourne VIctoria.

Yes, we help with WordPress websites. We design, build, maintain and improve WordPress websites for Australian businesses, not-for-profits, groups, artists and individuals. WordPress is our most used platform and we achieve fantastic results for our clients using WordPress.

Yes, Smart Italics help with Ecommerce websites. We’ve helped numerous clients create, build and improve their Ecommerce websites. This includes Ecommerce sites with a national and international market.

Yes, we help with Shopify. We can help you create a Shopify website store from scratch and enhance existing Shopify sites.

We do help clients with WooCommerce websites. We can help you add a WooCommerce store to your existing WordPress website, enhance your current WooCommerce site or create a whole new WordPress / WooCommerce site.

Yes, Smart Italics help clients with their Drupal websites. We’ve helped multiple businesses, not-for-profits and government funded projects with their Drupal websites.

Smart Italics do help businesses and projects with their Joomla websites.

Yes, Smart Italics can help you with your Squarespace website. We regularly assist Australian clients with their Squarespace websites.

Our standard opening / offices hours are 10am-6pm, Monday to Friday (AEST/AEDT). Outside of these times, please send an email or leave a message and we’ll get back to you as soon as possible.

Yes. After hours appointments and consultations are available either outside of standard work week hours or during weekends. Please contact us to arrange a time outside of standard opening hours to discuss your project and goals. Please note that for labour intensive tasks you have requested after hours, you will be billed at a higher after hours rate.

We are closed on select Australian public holidays and special festive periods of the year. These include:

• Australia Day / Survival Day
• Labour Day
• Easter (Good Friday through to Easter Monday)
• Anzac Day
• King’s Birthday
• Friday before the AFL Grand Final
• Melbourne Cup Day
• Christmas Eve
• Christmas Day
• Boxing Day
• New Year’s Eve
• New Year’s Day

We can provide assistance to you on these public holidays via arrangement before the public holiday. Please note that you will be billed at a higher rate for these public holidays.

Some staff members may be on leave for a well earned rest during the end of year festive period. If the person handling your specific case / project is on leave, please leave a message via email or phone and they or another staff member will get back to you as soon as possible.